Privacy Policy

1. Introduction

Veltrix Technology LLC, operating as Veltrix Labs ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website veltrixlabs.tech or use our services.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number when you request a demo or contact us.
• Business Information: Company name, industry, and business needs provided during onboarding.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent.
• Communications: Records of your communications with us, including demo requests and support inquiries.

3. SMS and Text Messages

Veltrix Labs operates an automated missed call response service on behalf of our business clients. When a person calls one of our client businesses and the call is not answered, they may receive an automated SMS from that business within 30 seconds.

These messages are transactional — they are a direct response to a call that the recipient initiated — and are not marketing messages.

We collect: phone numbers of missed callers, call timestamps, and message delivery status. We do not collect names, personal details, appointment information, or any other data about SMS recipients.

Recipients may reply STOP at any time to opt out of future messages from that business. After receiving a STOP reply, we permanently suppress that number. Message and data rates may apply.

SMS Program Name: Veltrix Labs Missed Call Response. Message Frequency: One message per missed call per business. Reply HELP for help or contact hello@veltrixlabs.tech. Reply STOP to unsubscribe at any time. End users provide implied consent to receive this message by initiating an inbound phone call to the business. The SMS is sent solely in response to that call attempt and is not a marketing message.

We do not share, sell, or transfer mobile phone numbers or SMS message data to third parties or affiliates for marketing or promotional purposes.

4. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services
• Respond to your inquiries and fulfill demo requests
• Send you service updates and marketing communications (with your consent)
• Analyze usage patterns to enhance user experience
• Comply with legal obligations
• Prevent fraud and ensure security

5. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information with:

• Service Providers: Trusted third parties who assist in operating our website and services, subject to confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Mobile Data: We do not share or sell mobile phone numbers or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Cookies & Analytics

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of our website.

We use the following analytics tools:

• Vercel Analytics & Speed Insights: Collects anonymous page view and performance data to help us improve site speed and usage patterns. No personally identifiable information is collected.
• Microsoft Clarity: A session recording and heatmap tool that records how visitors interact with our website (mouse movements, clicks, scrolls). Recordings may include form interactions but do not capture passwords or payment information. Data is processed by Microsoft in accordance with their privacy policy. You can opt out via your browser's Do Not Track setting or by visiting clarity.microsoft.com/opt-out.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications at any time
• Data portability where technically feasible

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: